Original artworks are not returnable/refundable. However, we do provide a 24 hours 'cooling off' period in which you can cancel your purchase of an original artwork before it has been shipped. Also if you buy from our popup gallery or at an art fair then you buy the work as seen and no rturn or refund
We offer a 14 Day Money Back Guarantee with no questions asked when you buy online through gallerychouffot.com. However, if you buy from our popup gallery or at an art fair then you buy the work as seen and no return or refund is aaccepted.
The buyer is liable for the cost of the return shipping to the artist. Please contact info@gallerychouffot.com if you have any questions.
If you are not completely satisfied with your art work then please return the work within 14 days of receiving it by contacting us advising us of your intention to return the artwork and we will provide a returns address.
The cost of returning the item will be the responsibility of the buyer. When returning the item, you must ensure that it is not lost or damaged in transit. Therefore, we advise you to opt for a signed for delivery service. It can take up to 7 days for the item to reach its destination.
We will not accept returns for items that have been damaged after delivery. If this is the case, the item will be returned to the customer at the customer’s expense.
You must return the goods within 14 days of your receipt of the art work with both artwork and all packaging in their original condition, securely wrapped, including our delivery slip and at your risk and cost.
After receiving the artwork, we will credit your credit or debit card with the full purchase price of the goods returned.
Please email us at info@gallerychouffot confirming your details and we will send you a returns form containing a return address. Please print the email sent to you and include it with the artwork when returning the work. We advise you to opt for a signed for delivery, as we are not able to accept responsibility for items that fail to reach us.
We will refund your purchase when we have received and inspected the artwork.